I hope you and yours are well, this is the first of my letter blogs, this blog is a 40th anniversary gift to me. I want freer self-expression without the conditions of academia, the demands of reporting, assessment and analysis. It’s a space to tell the stories about my career. I hope readers will include family, friends and colleagues.
Recently, I had the opportunity to work with a senior leadership team facing significant challenges in their peer relationships. The underlying tensions and strains were palpable, and it became clear that they needed support to navigate these complexities. This experience prompted me to dive deeper into resources that could aid them on their journey, leading me to Patrick Lencioni’s insightful book, The Five Dysfunctions of a Team.
In the early days of my career, I found myself navigating the bustling world of a children and families service in a local authority in West London. Our offices, modest yet vibrant, were nestled on the fringes of a housing estate, housing several teams, each in their own little corner. I was part of a lively group on the ground floor, a dynamic mix of young professionals in our mid-twenties, representing a tapestry of
backgrounds—Asian, Black, and White.
In today’s fast-paced and ever-evolving business landscape, one leadership philosophy stands out for its practicality and effectiveness: promise-driven leadership. This approach emphasizes the importance of making explicit, meaningful commitments to teams and stakeholders—and, perhaps more crucially, delivering on those promises consistently.
Today, I want to share a heartfelt experience that left a significant mark on me. Recently, I received a message from a colleague I’ve only known for a short time. His words were so touching that I found myself on the brink of tears. He expressed appreciation for our brief connection as educators, which made me realize just how impactful our interactions can be, no matter how fleeting.
In short, racism is not a problem that only affects those who experience it — it corrupts institutions, divides communities, and wastes human potential on a scale that diminishes everyone. Anti-racist practice is therefore not a special interest agenda; it is simply good, thorough, ethical social work.
“Leadership in social work is not a position you are appointed to. It is a practice you must live — every single day.”
On use of self, the language organisations hand us, and the conditions that let leaders meet the work — and themselves — with curiosity rather than judgement. The work is relational. Leadership is relational. And that means it begins with you. Not the role. Not the title. Not the framework, or the policy, or the procedure. You. Brought fully, honestly, and courageously into everything you do.
“I have had the privilege of inviting Dr. Sylvia Smith to present modules on a Therapeutic Foster Care Program based in Ireland over the last 2 years. Dr Smith presented modules on Diversity and Inclusion, and Becoming an Anti-racist practitioner, which were presented to foster carers and social work/care practitioners. Her interactive and participatory approach coupled with her gentle and engaging style of presentation put the groups at ease for what can be difficult subject matter to think about, especially for a predominantly white group. Her use of case studies and lived experience brought the subject matter to life and deepened the learning of the group, leaving the group eager to hear and learn more. I couldn’t recommend her training highly enough, we were privileged to have such a knowledgeable and skilled trainer facilitate on and enhance our training program.”
Andrew Kennedy - Social Care Manager
“I have worked with Sylvia for several years in different capacities and our co-facilitator relationship is one of the best and most memorable that I have experienced. She is a true partner, one that I feel I can be myself with, share wisdom and experiences, cultivate skills, hold a reflective space and importantly, laugh, together. Sylvia has been an inspirational leader, coach, teacher, facilitator, podcaster, writer, colleague and friend and a joy to be around. Her contribution to anti-racist practice, leadership and supervision has influenced me personally and professionally. I am grateful that we crossed paths at work and to have her in my network. Any individual or group needing a containing, empathic, safe, kind, calm and wise facilitator will experience this with Sylvia..”
Jo Williams - Freelance Trainer & Consultant Social Worker
“Sylvia’s team consultations were a game-changer for our child protection unit. Through systemic mapping and trauma-informed reflections, she guided us to surface and resolve long-standing dynamics that were holding us back. Her anti-racist lens ensured every voice was heard, and we now collaborate more effectively than everI’ve had the privilege of knowing and working alongside Dr Smith and I continue to be inspired by her thoughtful approach, deep knowledge, and her grounding in theoretical psychological frameworks. Her demonstrative commitment to elevating voices across social work and related professions, offering a platform where experts share insights that are both practical and profound.
What stands out most is the compassionate and insightful way she used her podcast during the COVID-19 pandemic. At a time when many were seeking clarity and connection, she provided both.”
Dr Arlene Weekes - Author, Academic & Consultant
Dr. Smith was engaged to conduct an external evaluation for a highly sensitive initiative. Given the nature of the work, it was essential to partner with a consultant who combined scholarly integrity with warmth, professionalism, and the ability to provide an honest, objective assessment of progress made.
Her thoughtful and approachable manner created a safe and trusting environment in which participants felt comfortable openly sharing their thoughts, feelings, and observations. At the same time, she maintained a high level of analytical rigor, ensuring that findings were balanced, credible, and constructive.
Dr. Smith demonstrated exceptional listening skills, empathy, and professionalism throughout the process.
Her ability to engage stakeholders respectfully while also offering clear, evidence-based insights added significant value to the evaluation. We would highly recommend her to organisations seeking a consultant who brings both academic excellence and genuine human connection to complex and sensitive work.
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